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MyMortgageHost |
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Frequently Asked Questions » About the System Q. What is MyMortgageHost all about? A. MyMortgageHost is a contact management and loan origination system. This powerful tool is designed to manage and market to your client and prospects and, most importantly, HELP YOU CLOSE MORE LOANS! There are many programs available to help you automate your marketing, manage your contacts and provide a 360 degree view of your customers. But no one is more focused on doing this AND giving you strategic tools to close more loans. MyMortgageHost's unique pricing module, loan analysis tools and drip marketing systems are designed to keep leads from falling through the cracks and to help your team become more effective at closing deals. Q. I often work from home – will I be able to access MyMortgageHost? A. Yes! MyMortgageHost is available anywhere you have a computer and an internet connection to log in – while away from home or office! Q. What hardware and software do I need to run MyMortgageHost? A. Because MyMortgageHost is a hosted system, all you need is a computer and a Web browser (for best results, we recommend Internet Explorer 5.5 or higher). Q. How often will I receive upgrades to MyMortgageHost? A. Because MyMortgageHost is a hosted system, whenever we make modifications or enhancements, you are automatically using the most recent upgrade! No more waiting for installation discs or upgrade fees! Q. Who uses MyMortgageHost? A. MyMortgageHost is used by hundreds of independent brokers, mortgage companies and net-branches across the country. Q. What happens to my data if I need to cancel my subscription? A. You can batch export your database to either our own comma-delimited format or to the FNMA format*. If you are not sure how to export your data, simply send us a written request for your data within 30 days of de-activating and we will send you a cd with your data in either our comma delimited format or FNMA if specified (additional charges may apply). Q. Is any training required to learn to use MyMortgageHost? A. Although the MyMortgageHost was designed to be intuitive, any new tool takes getting used to. We've designed our Online Training Sessions to give you more in depth knowledge of MyMortgageHost. These sessions are a perfect refresher for yourself or starting point for new employees, and can be viewed anytime when it is convenient for you. In addition, we offer affordable options for private online training sessions for up to ten (10) of your employees. Q. Is there any additional help available if I need it? A. Customer support via phone or e-mail is available M - F, from 8:00 AM to 5:00 PM Eastern Time. Please email support@mymortgagehost.com or call 800.233.1777. Q. Can my company configure MyMortgageHost? A. Your Administrator can configure many aspects of MyMortgageHost to meet the specific requirements of your mortgage business. You may set your company specific closing costs, default values for property tax, title and homeowner's insurance and much more. Q. Can I run and create reports in MyMortgageHost? A. MyMortgageHost includes more than 65 pre-configured reports for sales, marketing and client management. Additional reports are always being added to the system. If you find that you need a report that is not available, please contact us using the "Suggest a New Feature" link! Q. Do I need a programmer or development person to run MyMortgageHost? A. Of course not! MyMortgageHost is essentially a "maintenance free" application. Because it is a hosted system, we handle all system upgrades and enhancements. It's always helpful to have an "in house" expert, and you will specify the account owner as the "Administrator," but there is no need to hire or retrain additional staff. Q. What is the job of the Administrator? A. Your Account Administrator is responsible for setting up your MyMortgageHost account. This includes adding users, changing and deleting users as well as setting compensation plans. The Administrator may also manage the initial process of importing your mortgage company's existing data and deleting duplicate and/or bad records to ensure that your database clean and up to date! Q. Can I import my existing client database into MyMortgageHost? A. MyMortgageHost's services team will work with you to move your data from a CSV (comma separated value) file format (i.e., Microsoft Excel™ or Microsoft Access™) into your new MyMortgageHost database. In addition, we have a "self-service" import feature for you to import an existing MortgageCoach™ database into MMH. Q. How many records can I enter into MyMortgageHost? A. MyMortgageHost is designed to hold hundreds of thousands of records! If you have more than a few hundred thousand records, please contact us to ensure that we have optimized your system for top performance. About Security and Scalability Q. Does MyMortgageHost ever view or use my data? A. MyMortgageHost will not review, share, sell or distribute your Data except as provided in the MyMortgageHost Terms of Use agreement, or as may be required by law. Individual records may at times be viewed or accessed only for the purpose of resolving a problem, support issue, or suspected violation of the Terms of Use, or as may be required by law. Q. Is my client data secure? A. MyMortgageHost databases are protected by Secure Socket Layer encryption, courtesy of VeriSign, the leader in SSL technology. VeriSign is the SSL Certificate provider of choice for over 93% of the Fortune 500 and the top 10 U.S. banks, businesses that know the most about Internet security. Information exchanged with any address beginning with https is encrypted using SSL before transmission. In all cases, MyMortgageHost users are responsible for maintaining the confidentiality and security of their user name and password. Q. How often is my data backed up? A. MyMortgageHost's hosting centers regularly creates core data backups. In emergency situations data may be restored from a backup for a modest handling fee. Q. My company has dozens of employees, can MyMortgageHost accommodate all of my users? A. The scalable technology behind MyMortgageHost was designed to handle thousands of users, which means that as you grow, your account grows with you. You can add users (up to your subscription limit) in just minutes, and if you need to upgrade your account, it's just a phone call away! Q. How do I sign up for MyMortgageHost? A. Simply call us at 800.233.1777 and our friendly sales staff will walk you through the set up process or sign up using the 'Click Here to Sign Up Now' link below. Because MyMortgageHost is a hosted service there are no CDs to install, no hardware to buy and no upgrade fees! Once your account has been activated, just bookmark your MyMortgageHost log in page in your Favorites folder and you are ready to go! Q. How quickly can my mortgage company be up and running? A. Typically, we will have your account up in running in 24 to 48 hours, or less! *maximum records per batch apply. Conversion to Fannie Mae format requires additional steps. |